Customer Relations Administrator

Selective Recruitment Solutions are currently looking for an enthusiastic Customer Relationship Administrator to join a well-established and reputable organisation based on Milton Park on a 6-month basis. The key purpose of this role is to provide exceptional support and customer service to customers and the team, ensuring the customer receives excellence in all their dealings. The successful candidate will be required to liaise with other departments to ensure the customer's needs are met and any issues managed through to resolution.

This position requires a keen eye for detail, a professional telephone manner and a positive can do attitude. This is an excellent opportunity for any candidate who is looking to build upon the existing experience within a commercial environment.

Job Title: Customer Relationship Administrator
Contract: 6 Months
Location:Milton Park
Salary: £18,000 - £21,000

*Provide sales support to Customer Relationship Executives
*Ensure all orders are scanned and saved for the Production team to access
*Assisting with the creation of customer quotations and log within the company's CRM database
*Support the Customer Relationship Manager in the preparation of management data as requested
*Complete daily checking reports and raise any issues
*Provide exceptional customer service, ensuring the customer receives excellence in all their dealings
*Answer all calls/emails professionally using any prompts or guidelines given
*Ensure all customer issues are logged, maintaining an effective log with regular updates and close when completed
*Feedback resolutions to customer where necessary within agreed timescales recording all contact and outcomes in CRM
*Proactively maintain effective working relationships with all departments

Candidate Specification
*Previous Customer Service experience is desirable
*Excellent communicational skills, both verbal and written
*The ability to work effectively both as a team and alone
*Confident in the use of MS Office
*Good numerical ability
*Strong Administrative skills

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Required skills

  • CRM
  • Spreadsheets
  • customer service
  • administration
  • excel

Application questions

Do you have Administrative experience?
Do you have customer service experience?
Are you available for an immediate start date?
Do you live within a 10 mile radius of Abingdon?
Do you have access to your own transport?

Reference: 34559545

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