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CUSTOMER RELATIONS ACCOUNT REPRESENTATIVE

Posted 4 January by Vanquis Bank Ended

CRAR/12/17

3 month Fixed Term 4EL

Starting at £18,500 p.a.

Life feels better when you love your job…

Here at Vanquis we do, and it’s what we believe has contributed most to our success.

Our business has grown so much since we started in 2002 and we’ve achieved this growth by encouraging our employees to put ideas forward, make decisions and constantly improve the service we provide for our customers.

Do you think you could do more to resolve customer complaints, if only you had the right tools? Or, are you fascinated by what causes a complaint and yearning to get to the bottom of the problem?

Well now is your chance, we are currently recruiting for Customer Relations Team Representatives on 3 month Fixed Term Contracts!

If you strive to do more for customers and have great written and telephone communication skills, then this may be the role for you.

These are excellent opportunities to build your skills such as decision making, analytical thinking, business knowledge, relationship building and many more. As well as this, you'll become a leader in customer excellence.

Essential skills/characteristics:

  • Self-motivated
  • Supportive
  • Customer focussed
  • Analytical
  • Target driven
  • Able to work in complex or unique scenarios
  • Great at decision making and communicating those decisions in writing and by phone

Please note: Once the closing date has been reached we will review all CVs. Should we wish to progress your application we will contact you within four weeks of the closing date. If you do not hear from us within four weeks of the closing date, unfortunately, your application has been unsuccessful.

On occasion we identify alternative roles that may be suitable for applicants and therefore we may retain your CV for up to 6 months for this purpose. If you do not wish us to contact you or hold your CV on file for 6 months please contact us.

We welcome applications from every area of the community, regardless of age, gender, race, nationality, colour, ethnic origin, disability, sexuality, religion or beliefs, and believe that everyone should be treated fairly and consistently. We are TCF (Treating Customers Fairly) ambassadors and believe that everything we do as a company should benefit our customers.

Reference: 34131418

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