*The CQE is the customer interface regarding Warranty management and 0km
*Leads problem solving: Manages the Warranty Customer Complaint process in interface with Manufacturing Sites, Engineering, appropriate functions, Warranty Improvement Team Leader and Customer
*Collects and studies incident reports / field metrics
*Supports warranty cost process: estimation / negotiation / approval
*Describing accurately the incidents and leading the Customer Complaint Resolution with the appropriate functions.
*Supporting the team to apply appropriate problem-solving methodology and quality tools.
*Reporting incidents to the Customer Quality Manager (per Customer)
*Communicating the root cause, containment, effective and permanent corrective actions to the Customer
*Supporting the Customer to find the root cause if the incident is not due to the products
*Working with the Team to enable Look Across activities and establish improvement plan
*Collecting field incident data, measuring the products Quality performance (ppm, IPTV, number of claims, etc)
*Supporting the repair and diagnostic recommendations are utilised by customer and properly deployed in its service network.
*Supporting warranty cost management according to the contract
*Communication and receipt of approval from Customer for change authorisations
*Compilation, submission and receipt of approval for PPAP documents to Customers
*Be a role model for 5s
*Communicating to the organisation the importance of meeting customer as well as statutory and regulatory requirements
*Degree qualified or a Technician with significant experience in Quality or Engineering
*Have a strong customer focus with a flexible and responsive approach as the key point of contact for customer complaints management
*Demonstrates strong negotiation skills and the ability to communicate effectively at all levels
*Have the ability to think tactically and strategically
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.
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