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Customer Operations (Saturday - Wednesday)

Posted 14 March by Capital on Tap Ended

Capital on Tap is a fintech startup offering innovative lending and banking facilities to small businesses in the UK. We are one of the 50 fastest growing companies in the UK and we are looking to redefine traditional banking and lending for small businesses.

Far from a beige cube farm, our corporate headquarters in West London is designed to support a dynamic, relaxed and fun culture complete with pool table, beer tap and office dogs.

The role:

As a member of our tight-knit Operations Team, you will use your thorough knowledge of our business and its products to provide the best customer experience possible. This role requires an ambitious and tech-savvy individual who will resolve account queries, while at the same time, actively working on improving the effectiveness of our operations processes and contributing to strategic projects. The days of work for this role are from Saturday - Wednesday.

Who you are:

  • You are excited by the challenge of transforming business banking and working in a dynamic startup environment with the ability to make a large impact
  • You are a commercially-minded multitasker who works well under pressure
  • You are tenacious and resilient, with exceptional communication skills
  • You are eager to learn and looking for career progression

Responsibilities:

  • Being at the front line of responding to incoming queries from our customers
  • Obsessing over the customer journey and experience and coming up with ways to make it better
  • Being proactive in spotting patterns in the frustrations or hopes of our customers, seeing where we can change our processes
  • Taking ownership of difficult customer problems and seeing them through resolution
  • Developing a deep understanding of our products and being able to explain them to customers and other stakeholders

Required Skills and Experience:

  • Passion for excellent customer service
  • Strong communciation skills and are fully computer literate (bonus points for other languages)
  • You are persistent and won’t take no for an answer
  • You thrive in a fast paced, innovative business environment that rewards excellence and does not tolerate mediocrity
  • You are results oriented with a motivation to meet targets and deadlines
  • You are looking for a challenging role with room to progress and not just a 9 to 6 role

What we offer:

  • Basic salary of £26,000 per annum
  • Private Healthcare
  • £1,000 personal training budget
  • 28 holidays (plus bank holidays)
  • Cycle to work scheme (and showers on-site)
  • Annual travel card loan
  • Free fruit, snacks and beer tap

Required skills

  • Analytical Skills
  • Communication Skills
  • Customer Experience
  • Customer Service
  • Business Operations

Reference: 34401456

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