Customer Operations Executive - Fluent German Speaker

Posted 18 March by Recruitment Solutions (North West) Ltd
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Job Role; Customer Operations Executive - Fluent German Speaker

Location; Oldham - ideally a car owner / driver

Salary; c £20,000 - £24,000 plus an excellent benefits package

Consultants; Karen Reynolds and Andrew Schofield

Our Client is a manufacturer and distributor for - working across 70 Countries - due to the success of the business and their expansion plans they have a need to recruit.

The main purpose of the role will be to help maintain the effective and efficient operation of the logistics/customer service department which includes the below and relating to customer in German, Austria, Switzerland and Poland.

On a day to day basis you will work across;

Orders - validating, checking availability and responding back to customers or sales team with any issues.

Prices - delivery dates, department number etc. and all other information to be checked and confirmed. Any confirmations, issues, stock problems to be reported back to the customer, either directly or via sales team or distributor.

Daily function-monitor and review the SAP allocation screen and notifying any issues with sales team or customers ahead of any delivery dates.

Allocate any orders to the warehouse; ensure orders are 100% complete, if not, and customer permits partial delivery.

Gathering and collating information to be analysed by yourself or the team to ensure the accuracy of orders and timely delivery

Coordinate the movement of products/material from point of picking by the warehouse team to delivery to AEI customer

Entering and analysing customer orders on the system

Monitoring and reviewing the SAP allocation screen and notifying any issues with sales team or customers ahead of d dany delivery dates.

The role requires the highest levels of Customer Service at all times and you MUST be fluent in German.

WE REGRET TO ADVISE THAT WE ARE UNABLE TO RESPOND TO CANDIDATES WHO ARE NOT SHORTLISTED FOR THIS ROLE

Required skills

  • German

Reference: 37530122

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