CUSTOMER OPERATIONS ASSISTANT

Posted 7 February by BrighterBox

They’re looking for an enthusiastic and articulate customer operations intern to assist our team in supporting the merchants using our on-demand advice service, which provides customers with instant and affordable access to expertise via live chat.

Their expert advisors are from various sectors and may be academic tutors, chefs, personal trainers, doctors, or from other professions. Their clients are people who are looking for a quick answer from a real expert they can trust.

You’ll process, filter and respond to merchant enquiries as appropriate, using our online support platform, but also other communication channels as required.

You’ll also help with our merchant communications and liaise with the business and development teams when necessary to communicate and prioritise bugs, issues and feature requests.

Finally, you’ll assist with our monthly payment processes and any other operational needs for our merchants.

You’ll ideally have experience in customer- or client-facing communications, technology startups, or related business functions such as customer service, marketing or sales. However, aptitude is more important than experience.

This is an exciting opportunity for someone who wishes to join a technology startup with high growth potential. Your role and responsibilities will likely evolve at a fast pace and you’ll be working in an environment that’s comfortable, collaborative, transparent and focused.

You will be based full time in our office in Central London.

This is a full-time internship for three months. If your internship goes well, they may offer you a permanent position after that.

Requirements

  • Interested in the customer experience and representing customer interests to other stakeholders

  • Articulate with strong verbal and written communication skills

  • Excellent organisational and people skills

  • Ability to work independently, diligently and efficiently

  • Ability to identify and resolve problems

  • Previous experience in startups or technology is desirable but not essential

  • Previous experience in customer service, marketing, sales, communications or business development is desirable but not essential

Reference: 34415199

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