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Customer Liaison Officer

Posted 7 March by SF Group Easy Apply Ended

SF Group are currently recruiting for a Customer Service Officer to join one of their clients based in Ilkeston.

This is a role of high importance within the company and requires someone with a positive and enthusiastic approach to work and previous experience in a similar role to be able to hit the ground running.

The Customer Officer will be responsible for:

  • Generating and processing complex orders
  • Liaising with customers to provide advice and quotations
  • Ensuring customers are kept up to date at all times and aware of the progress of their order
  • Managing incoming communication and responding promptly
  • Advising customers on their delivery status
  • Offering solutions to customers with any issues
  • Weekly and daily reporting
  • Processing returns and arranging replacements
  • Any other general duties requested to support the business

The successful candidate will have experience of dealing with complex orders/customer queries, have proven ability to work to strict deadlines, be a great communicator at all levels and have a great knowledge of all Microsoft packages including Excel and Outlook.

Reference: 34623931

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