Customer Liaison Officer

Posted 6 March by Fortem Featured Ending soon

The Role

Due to our continued success here at Fortem, we are delighted to confirm that we are currently seeking an experienced and confident Customer Liaison Officer to join the team at our Birmingham Branch.

Working on a full-time basis, you will aim to deliver and improve the level of customer and client satisfaction across the business, through engaging tenants and offering support to the Site Manager in their duties.

At Fortem we care passionately about developing talent, investing support and encouraging our people to reach their career goals, and this is a great opportunity to join a highly successful business.

The Project

Working with Local Authority clients Birmingham, on planned maintenance and refurbishment schemes, you will play a key role in resident and community engagement initiatives and communications, liaising with customers and residents to ensure a clear understanding of the nature and scope of works.

You will coordinate access arrangements as necessary, ensuring any issues or concerns are resolved quickly and effectively, in order for works to be completed to schedule.

Most importantly, you will be joining a values based business with a true family ethos, with our people at the heart of everything that we do. Are you looking for a job? Or are you looking for an employer who will welcome you, support you, and encourage you to be the best you!

Essential and Desirable Criteria

The successful candidate will meet the following criteria:

Essential Criteria

  • Excellent Communication and Interpersonal skills
  • Previous experience of working in a customer facing environment
  • Ability to deal with sensitive situations
  • Resilience and strong negotiation skills
  • Keen problem solving ability
  • Full Driving Licence
  • Organised and able to prioritise
  • Proficiency in Microsoft Office


  • Previous social housing experience
  • Awareness of diversity issues
  • SMSTS, Scaffold Inspection

Fortem embraces diversity in the workplace and encourages applications from all sectors of the community.

Personal Qualities

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours. We are looking for people to join our team aligned to our values which are: loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act. If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.

Additional Information

We offer a competitive salary in addition to a comprehensive benefits package* including company pension scheme, birthday leave, discounted private medical cover, incentive/bonus schemes, and many more!

*Benefits may vary dependent upon the role and type of employment contract.

We offer you a bright future, one where you will have the opportunity to develop your career with a fast moving, forward thinking company, who recognise and reward your achievements.

About us

Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years. Above everything else you will be joining a values based business: our values are at the centre of every activity we undertake. Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.

Reference: 34614998

Bank or payment details should not be provided when applying for a job. is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job