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Customer Liaison Manager

Posted 6 March by Knowledge Train Ended

A small, central London training company is looking for an outgoing, confident and friendly customer liaison manager with fantastic customer-facing skills. This is a great opportunity for someone in the early stages of their career.

Core activities of the job:

  • Greeting customers
  • Answering incoming phone calls
  • Following up phone enquiries either by phone, social media or email
  • Responding to comments and questions on social media (Facebook, Twitter etc)
  • Capturing face to face feedback from students by conducting video testimonials
  • Phoning students for feedback
  • Developing an evolving understanding of our customer personas
  • Provide input into monthly marketing activities

Additional activities:

  • Invigilating examinations
  • Producing weekly and monthly sales reports
  • Conducting weekly competitor price research
  • Other administrative tasks will be assigned as and when required (e.g. when covering during sickness or holidays)

The successful candidate will have the following skills:

  • Graduate preferred but not essential
  • Impeccable customer facing skills
  • Fantastic telephone manner, both confident and articulate
  • Strong communication skills
  • Highly proficient in spoken and written English
  • Reliable time-keeping
  • Pays attention to detail
  • Good team player
  • Knowledge of Microsoft Office software such as Word and Excel
  • Ability to multi-task and prioritise tasks
  • Outgoing, fun, friendly, personable and approachable.

The successful candidate will be the main customer-facing representative of the company. The person will be someone who our customers will remember because of their fantastic, friendly and personable approach.

Hours of work: 8:45am to 5:15pm (Monday to Friday)

An annual bonus is available, depending upon performance. 20 days annual leave.

To apply please write a covering letter explaining why you would be a good candidate for this role.

Required skills

  • Enquiries
  • Marketing
  • Social Media
  • Telephone Manner

Reference: 34612510

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