Customer Investigations Advisor

Posted 11 February by The Claim Guys
Who we are

The Claims Guys are a well-established and highly successful claims management company with a passion for delivering an exceptional service on the financial miss-selling of PPI.

What we are looking for

We are rapidly expanding our existing PPI Customer Investigations Team and are seeking committed, hardworking individuals to add to our current success.
The role involves a high volume of both outbound and inbound calling where you will be dealing with existing customers on our database. You will be investigating on-going PPI claims and obtaining important information to progress a claim.

The position will require you to update customers on their current PPI claims and offer any additional services that will benefit your client.

Key requirements of the role include:

  • Excellent communication, written and verbal skills.
  • Experience of customer service/sales in an office or contact centre environment is a must.
  • Professional attitude at all times.
  • Self-motivated with a willingness to learn.
  • Competitive, realistic and uncapped commission scheme.
  • Daily, weekly and monthly incentives.
  • Comprehensive and industry leading employee training with ongoing development.
  • 28 days holidays (including bank holidays)
Hours and Salary
  • £18,000 + commission OTE circa £32,000
  • Full time (35 hours) Monday to Friday - Flexibility required to fit in with varying shift patterns

Altrincham Town Centre - 5 minute walk from mainline train and metro links

For a fast track response, call our recruitment team on for an informal chat .

On submitting an application for employment at The Claims Guys, we process and store your personal data for recruitment purposes only. For further information, please see full policy details on our website

Required skills

  • sales
  • customer service
  • Call centre
  • claims handling

Application question

Do you have experience working within Customer Service in a Contact Centre or office environment?

Reference: 37246979

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