Customer Insights Manager - VOC

Posted 20 September by PSD Group
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Customer Insights Manager - Voice of the Customer


My well established Global leading Client is looking for a Customer Insight Manager to join them as they are investing heavily in new technologies to create a market leading retail and savings platform.


What is the main purpose of the role?

  • Design and develop robust governance and controls in relation to how we develop and maintain my client’s research, insight and analytics capabilities.
  • Proactively generate accurate and actionable insights on key performance trends and drivers to inform business decisions
  • Forge Partnerships across group
  • Deliver and manage my clients customer feedback management solution ensuring they receive real time updates in relation to customer behaviour within the wealth solutions business

Do you have the essential skills and experience for this role?

  • Relevant and comprehensive experience in Customer Journey Mapping
  • Strong knowledge of customer engagement solutions
  • Strong strategic mind-set
  • Delivery focused and creative mind-set
  • Passionate about the customer
  • Knowledge of Pensions

Are you delivery focussed? Do you have a creative mindset and are passionate about the customer and have a good knowledge of life and pensions propositions….get in touch.


What does Career Development look like with my client?

You will be supported from the day you start. A competitive salary and rewarding package including car allowance and bonus. You will enjoy a fast moving and dynamic organisation that’s leading the way in helping customers achieve their long term financial goals.

£70,000 DOE plus bonus and benefits inc car

Customer Insights Manager - Voice of the Customer

My well established Global leading Client is looking for a Customer Insight Manager to join them as they are investing heavily in new technologies to create a market leading retail and savings platform.

What is the main purpose of the role?

·Design and develop robust governance and controls in relation to how we develop and maintain my client’s research, insight and analytics capabilities.

·Proactively generate accurate and actionable insights on key performance trends and drivers to inform business decisions

·Forge Partnerships across group

·Deliver and manage my clients customer feedback management solution ensuring they receive real time updates in relation to customer behaviour within the wealth solutions business

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Required skills

  • Change Management
  • Contact Centre
  • Customer Experience
  • Customer Service Operations
  • Customer Journeys

Reference: 36158116

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