As a Customer Improvement Team Leader, you will support the organisation's customer excellence programme, which is a major development programme designed to create new better ways of working across all of the customer serviced focused operations and improve the quality and effectiveness of all processes and interactions with their customers.
This is a new and exciting role where you will need to be a highly motivated, influential team leader who will be able to
*Identify, manage and implementation of improvement efforts aligned to the business goals with emphasis on removing cost and increasing process efficiency, improving customer and employee experience, maximising technology, driving up sales capability, improving activity base cost and call avoidance.
*Identify the desired future state for customer service processes and develop a plan to achieve this.
*Ensure and be accountable that all services processes meet regulatory requirements and be consider as an expert by internal and external stakeholders.
*Establish root causes of any errors and issues.
*Have excellent planning and organisational skills, coupled with an expert knowledge of change management principles
*Highly motivated, influential team leader who will be able to inspire success through others
*Work with senior leaders to agree, prioritise, plan, coordinate implementation and follow up on all process improvement activities.
For full information regarding this role, please contact Artis, initially with a CV for further information.
Artis Customer Contact, part of Artis Recruitment ltd, a premier specialist resourcing consultancy focused solely on the supply of senior Contact Centre, Sales, Customer Service and Customer Experience professionals.
- team leader
- team manager
- process improvement
- continuous improvement
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