Customer Helpline Advisor

Posted 23 August by Ernest & Nicholson Recruitment Limited
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A warm and welcoming organisation seek an additional Customer Helpline Advisor to complement their team. This full time, permanent role is based in Central Winchester and pays a salary of £18,000 per year plus a whole host of employee benefits, free parking, monthly incentives and bonus schemes.

To enjoy this role, you will be a team player and get on well with people on all levels. You will have so much interaction with internal and external customers as well as your team, including a highly motivational manager who will train and guide you throughout.

We are seeking someone who has a calm and influential nature, understands the importance of getting back to people when you say you will and who most of all is passionate about people.

The aim of the role of Customer Helpline Advisor is to handle multiple incoming calls each day from customers all over the UK who are seeking emergency healthcare appointments. This involves working with several other departments, speaking to third parties and updating the in-house database system.

You will be also be dealing with queries and payments relating to the appointments process and following up via email and call backs to customers, therefore your accuracy in correspondence is equally as important as your customer service skills.

The varied workload and reactive situations faced in this role does require someone who is well versed with providing empathy and resolution to customers needing your help.

Do you have what it takes to be a great Customer Helpline Advisor? Apply immediately, we look forward to hearing from you!

Required skills

  • Advisor
  • Appointments
  • Customer Service
  • Empathy
  • Interaction

Reference: 35948206

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