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Customer Handover Specialist - Car Sales

Posted 12 January by CvWow Easy Apply Ended

Our client have been trading in East Yorkshire for over 15 years and they are currently working on massive expansion plans.

Understanding the importance of customer service in today’s market, they pride themselves on delivering the highest standards of service and to do this, they need motivated, dedicated and hardworking staff.

Do you want to work for the best, alongside a team that is second to none and where excellence is never compromised? Our client pride themselves on their great team environments and investment in ongoing career development for all staff. They do things a little differently at the business and pride themselves on their “no pressure” environment and transparent sales process.

Joining their Customer Handover team, the successful Handover Specialist will support the sales team and co-ordinate the delivery handover process for all used vehicle sales from point of sale to day of delivery. You must ensure you fully inform the customer of the progress of the vehicle and that the appropriate paperwork is completed, also that all payment requirements are communicated effectively.

Hours – Full Time and Part Time Positions available, including weekend working

What will I be responsible for?

Their Handover Specialists take on a vital role in providing an outstanding purchase experience and creating a lasting impression on their customers. Your daily responsibilities will include:

  • Liaise with customers to keep them up to date with the progress of their order and confirm their handover appointment
  • Check orders and ensure all work is fulfilled on time by the Service department ahead of collection
  • Provide a courteous and friendly welcome for customers arriving to collect their vehicle and complete all financial paperwork.
  • Carry out follow up calls with customers and respond to any queries once the customer has taken ownership of the vehicle
  • Ensure that all customer feedback is captured and reported to the Management Team.

Who are they looking for?

Working within their busy Dealership, the successful Handover Specialist will be motivated, well presented and professional. Individuals must be capable of using their own initiative and with great communication skills. You will also require the following skills:

  • Confident and positive ‘can do’ attitude
  • Excellent communication and influencing skills
  • Good learner with willingness to develop further
  • Strong team player
  • Flexible
  • Ability to thrive under pressure
  • Ideally you will have existing customer service experience, IT and PC literate to an intermediate level, be process driven, well organised, show attention to detail, outgoing, friendly and goal orientated.

Knowledge required for FCA compliance and regulations is preferred but not essential as training can be given, you must also possess excellent administrative skills.

You must hold a full UK Driving License..

Rewards & Benefits

They understand that great employee’s need to be rewarded which is why in return for your hard work, you will be entitled to:

  • 22 days annual holiday + Bank Holidays
  • Investment in Training and Career Development;
  • Preferential Service and Finance Rates;
  • Company Pension and Health Care Scheme after a qualifying period
  • Childcare Vouchers
  • Cycle to Work Scheme
  • Funded Social Events
  • Employee of the Month Awards
  • Employee Assistance Programme

If you feel you have the skills and experience required to excel in the role of Handover Specialist, you’re looking for a new challenge and want to work for a rapidly expanding family owned company, please click Apply below.

The vacancy you have applied for is being advertised by CVWOW Ltd, the UK's leading, award winning recruitment specialist. No terminology in this advert is intended to be deemed discriminatory. We are happy to accept applications from all suitably qualified persons regardless of their age, gender, race, religion, disability, sexual orientation or marital status. Full terms and conditions of the CVWOW business can be found on our website.

Required skills

  • Customer Service
  • Sales
  • Car Sales

Reference: 34213907

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