Customer Experience Strategy Manager

Posted 20 September by PSD Group
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My well established Global leading Client is looking for a Customer Experience Strategy Manager to join them as they are investing heavily in new technologies to create a market leading retail and savings platform.

What is the main purpose of the role?

  • You will design and develop the customer experience strategy
  • Embed a customer centric culture across the business
  • Manage and lead a small team
  • Using insight and analysis to develop a best in class digital experience.
  • Work closely with the customer office and the business

Do you have the essential skills and experience for this role?

  • Relevant and comprehensive experience in Customer Journey Mapping
  • Strong knowledge of customer engagement solutions
  • Strong strategic mind-set
  • Delivery focused and creative mind-set
  • Passionate about the customer
  • Knowledge of Pensions

What does Career Development look like with my client?

You will be supported from the day you start. A competitive salary and rewarding package including car allowance and bonus. You will enjoy a fast moving and dynamic organisation that’s leading the way in helping customers achieve their long term financial goals.

£70,000 DOE plus bonus and benefits inc car

Required skills

  • Change Management
  • Contact Centre
  • Customer Experience
  • Six Sigma
  • Customer Journeys

Reference: 36158911

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