Customer Experience Specialist - Accounting Software

Posted 5 September by Xero UK Ltd
Ending soon

Could your next job be beautiful?

Got accounting or finance experience? Passionate about customer service?

Join our team of Customer Experience Specialists.

Xero is beautiful accounting software. From our UK HQ in Milton Keynes, our customer support team helps our small business subscribers do beautiful business.

We’re recruiting for full time roles with a range of working days and hours.

Here’s where you come in

As part of our global CX team, you’ll dive into queries from our customers - they might have hit a snag with our software or need walking through a process.

We provide prompt, helpful and easy-to-understand solutions to resolve customer issues. Most of these responses are by email, but when the situation calls for a human voice, your verbal skills will help. This will sound a lot like you…

  • Part or full accounting qualification and / or bookkeeping experience

  • Excellent customer service and communication skills

  • Fast learner, comfortable with technology and keen to be a Xero expert

  • Problem solver, full of initiative and with the ability to self-manage

  • Good humoured, positive and upbeat team player

Exposure to Xero or other accounting systems is advantageous and an AAT or BSc qualification is highly desirable.

Be part of something beautiful

We’ve got a mantra here: Do beautiful work. At Xero, it’s more than just a job. From a modern, fun working environment (table tennis and barista coffee machine included) to comprehensive benefits and company shares, you’ll feel at home here.

Oh, and leave the suit in the wardrobe - it’s smart casual around here.

About Xero

• Fast-growing technology business with over 1 million subscribers

• Beautiful working environment with excellent employee benefits

• Rated a 'Very Good’ place to work by the Best Companies Survey

We strive to create an inclusive workplace where people have the opportunity to succeed, regardless of gender, gender identity, gender expression, sexual orientation, marital or civil partner status, race, religion or belief, disability, age or pregnancy.

We embrace difference and know that if you can be yourself at work, you'll be happier, more motivated and creative. We want you to bring your whole self to work, to have your own perspective and know that you belong.

Required skills

  • Accountancy
  • Accounting
  • Customer Experience
  • Customer Service

Reference: 35227918

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