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Customer Experience Rep Jan 19

Customer Experience Rep Jan 19

Posted 7 May by Adecco
Ended

Adecco are working in partnership with a market leading client that is looking to recruit experienced inbound customer service advisors.

The ideal candidates will have experience in providing Sales & Customer Services to end-user consumers, be confident and target orientated individuals who enjoy dealing with customers and offering unrivalled customer service. In return they can expect a forward thinking culture and progressive environment with stylish on site facilities, excellent rates of pay, and long term career prospects.

Located in purpose built offices and a modern contact centre facility 1.5 miles from the junction of A19 / A1231, easily accessible by public transport.

Responsibilities and duties of this position include:

* Operative effectively with in call centre environment

* Receive inbound calls from new and existing customers

* Provide a warm and friendly point of contact

* Build an instant rapport with customers

* Understand the nature of the enquiry

* Provide excellent customer service

* Communicate the benefits of products & services

* Accurate record keeping and data entry Essential Skills & Experience

* Working within a call centre environment

* Knowledge of a selling products or services

* Ability to work to targets

* I.T literate and competent

* Maintaining high standards of professionalism

* Presenting a friendly & polite manner

* Consistent delivery of quality & attention to detail

* Enthusiasm for customer service & satisfaction

Our client opening hours are 8am-10pm Monday to Friday, 8am-6pm on Saturdays and 9am-5pm on a Sunday's therefore full flexibility is required round these hours. You will be working full time on a flexible shift pattern.

There is also an opportunity for this role to be made permanent. For more information or to arrange an interview contact us today.

The Adecco Group UK & Ireland is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

Required skills

  • Customer Service Advisor

Reference: 37908426

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