PERMANENT – CUSTOMER EXPERIENCE MANAGER – MILTON KEYNES – SALARY COMPETITIVE
Do you have previous CRM and Customer Experience Framework experience?
Are you experienced in Customer facing and quality monitoring?
Do you have strong Customer Service experience?
Our client, a leading company in their industry are looking to recruit a experienced Customer Experience Manager, to join their growing company.
Ensure the customer experience meets and, where possible, exceeds customer requirements and is fulfilled through qualitative review of the operation and its impact on customers
Represent the Voice of the Customer into the contact centre and use customer insight data to drive customer experience improvements into the clients contact centre
Represent the voice of the Company back into the client to recommend improvements to customer experience
Previous experience of managing Customer Experience
Experience of measuring customer experience frameworks and CRM is essential
Ideally experienced in Financial or Call Centre Management experience but not essential.
Excellent Customer Service and organisational skills
Working Hours Mon - Fri 8am - 6pm
Apply with your CV immediately or contact Louise Cotter on
Established in 1995, Osborne Appointments is an independently owned recruitment agency specialising in the supply of temporary, contract and permanent placements. OA are committed to placing the right candidate in the right job every time and pride ourselves in outstanding levels of Candidate Satisfaction
Thank you for your interest in this position. It is with regret that we are unable to respond personally to each individual application due to the high volume of CVs we receive on a daily basis. However, your application will be reviewed by one of our qualified consultants within the next 48 hours. If you do not hear from us within this time period, you have unfortunately been unsuccessful on this occasion.
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This vacancy is being advertised by Osborne Appointments who are acting as an employment agency / business.