Customer Experience Manager

Posted 4 April by Unico recruitment Easy Apply

Customer Experience Manager

Milton Keynes

Unico Recruitment are delighted to be supporting a local client, a leader in the industry of outsourcing to recruit a Customer Experience Manager with a background in financial services to support their customer contact centre.

Key Responsibilities:

  • Ensure the customer experience meets and, where possible, exceeds customer requirements and is fulfilled through qualitative review of the operation and its impact on customers
  • Represent the Voice of the Customer into the contact centre and use customer insight data to drive customer experience improvements into the clients contact centre
  • Represent the voice of the Company back into the client to recommend improvements to customer experience

The Candidate:

  • Experience of CRM and customer experience frameworks and measurement thereof, specifically netpromoter score (NPS)
  • Experience within a financial services organisation is preferred but not essential
  • Experience in customer facing and quality monitoring role
  • Customer focused
  • Results orientated
  • Problem solving/solution focused
  • Proactive driver
  • Excellent negotiation and communication skills

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment wishes you the best of luck in your job search.

Unico Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

EQUAL OPPORTUNITIES
Unico Recruitment Ltd is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified

Required skills

  • Customer Experience
  • Customer Service

Reference: 34822259

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