Customer Experience Manager - Ayr and Dumfries
Our Customer Experience Managers are the face of Provident, visiting customers in their homes for scheduled appointments collecting regular loan repayments and issuing new loan amounts. You will be required to manage a book of existing customers, while growing this through new business, arranging your diary around your customer's availability, ensuring you provide great customer service every step of the way.
Your day-to-day will involve carrying out Income & Expenditure assessments with customers in their homes, maintaining regular customer contact over the phone and face to face. You will be responsible for collecting loan repayments so you will need to comfortable handling cash and visiting customers in their homes. The reward (alongside our excellent salary and benefits) is working with our customers to provide a helping hand when others don't.
For this role we require someone with excellent interpersonal and communications skills, you will be a reliable and dependable person with good levels of personal organisation and an ability to work in a standardised way. You will be able to demonstrate sensible attitudes to personal finances.
You will be required to have your own car for this role which Provident would pay business mileage. You will also be given the latest technology to work with to enable you to do your job to the best of your ability and setting you up for success.
Although you will be joining a great team, it is also essential that you have the ability to work alone and in a standardised way.
We will supply full training for this role.
Benefits include 25 days holiday increasing to 28 after 5 full years' service, NEST pension, life assurance, discretionary, non-contractual bonus. SAYE and BAYE schemes also available after 6 months service.
This is a permanent role, which we are recruiting for, therefore we are keen to hear from those who are interested and wanting to face their next challenge in a Financial Services environment.
Equality, Diversity & Inclusion (EDI)
Provident is one of a select group of forward thinking organisations that have signed up for the National Equality Standard (NES). The NES provides a cultural assessment through the lens of diversity. It looks across all 9 protected characteristics set out in the Equality Act 2010 to ensure true inclusion in the workplace. The NES adopts a pragmatic & holistic approach to EDI and achieving it will enable Provident to showcase our business as leaders in this field.
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