Customer Experience Executive

Posted 10 January by reed.co.uk Featured

Isn’t it time for you to Love Mondays? You should work for reed.co.uk, the UK’s most recognised job site and recruitment brand.

Do you boast fantastic people skills? Do you have a real passion for customer care? Are you looking for career progression in a customer focused role? And are you ready to help the world Love Mondays? A fantastic opportunity has arisen for a Customer Experience Executive to join reed.co.uk.

You will assist in the customer service and sales fulfilment functions. Working at our fantastic Covent Garden offices, you will provide a first class service to our customers and provide excellent support to our growing Customer Experience team.

What you’ll do

  • Deal with all inbound candidate enquiries, responding with appropriate actions
  • Verify and process online bookings to determine fraudulent or legitimate activity
  • Set up new client contracts and establishing subscriptions on our online booking system
  • Co-ordinate booking schedules for client emails and branded advertising
  • Work closely with our internal sales and finance teams
  • Upload course content to the site and directing any enquiries for purchases made
  • Check copy and posting job adverts for clients
  • Report client performance metrics

What you’ll need

  • Experience of working within a customer service environment
  • Excellent verbal and written communication skills
  • Good time management
  • To be organised
  • Excellent attention to detail
  • The ability to follow procedures
  • To be process driven
  • To be team orientated
  • Resilience
  • Ideally have worked B2C and B2B

What you’ll get **

  • £20,000 basic salary + opportunity to earn £250 per month bonus
  • 2 week induction training at our head office in London
  • Ongoing training
  • Tailored talent plans for career progression
  • 30 days annual holidays exclusive of bank holidays
  • Love Mondays campaigns - ask us more!
  • Pension scheme w/ personal accident cover and critical illness
  • Social events throughout the year
  • Paid courses of your choice funding up to £500
  • Travel season ticket loans
  • Discounts on gym memberships and health products
  • Discount savings at hundreds of retailers
  • Move home holiday allowance

**Other benefits childcare vouchers, a company pension scheme, personal accident cover, a personal development allowance and free eye tests.

About us

  • In 1995 reed.co.uk became the first website offered by a recruitment agency in the UK
  • co.uk is the UK's #1 job site featuring vacancies from over 25,000 recruiters a year, including private and public sector employers and leading recruitment agencies
  • Our mission is to help the world Love Mondays by connecting people with the right job
  • More than 7 million jobseekers turn to reed.co.uk monthly in their search for work, making over 160,000 applications every day
  • On reed.co.uk you'll find jobs across 42 industry specialisms

Do we have your attention? Do you want to develop your career in a customer centric role? We want to hear from you!

Reference: 33920952

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job