Macildowie are currently recruiting for a Customer Experience Coordinator to join a small team within a large organisation based in Loughborough. This is an amazing opportunity for an experienced customer service professional someone who is looking for an exciting challenge! The role will be to understand the customer journey and deliver business improvements.
This is a permanent position working full time hours, Monday - Friday
THE ROLE & YOUR RESPONSIBILITIES:
Build strong relationships with both internal and external customers in order to increase customer loyalty, retain and grow business
Be part of various projects related to improvement activities
Ensure complaint handling has been successfully closed off
Support training events and facilitate
Be part of the customer journey mapping
Analyse data and monitor customer trends from our CRM system
Conduct presentations of your finding to the wider business including senior management
Involved in project work
EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE:
Exception customer service skills - where you want to build on relationships and resolve issues. Always putting the customer first.
Excellent communication skills; verbal, listening and written
Exceptional experience with using software systems, i.e.: SAP, CRM, Webinars, live chats, Social Media for work
Good analytical skills
Project management experience is essential
An education to a degree level
A full UK driving licence - as travel is required with this role, sometimes overnight
Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at http://www.macildowie.com.
Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. After applying for this role you'll be sent a request for your consent to hold your data on our systems. If you would like information on how we will process your data please go to our website and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise.
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