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Customer Experience Coordinator - Fully Remote x 19

Customer Experience Coordinator - Fully Remote x 19

Posted 6 September by YourRecruit Group
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Customer Experience Coordinator - x 19

Do you have at least 12 months telephone-based customer service experience?

Would you like to work for a leading global insurance provider in a fully remote role?

If so, then we have brand new roles available - please read on for further details …..

Due to business growth, our client is looking to set up a brand-new team of remoteworkers, to support business customers with their travel insurance queries. You will be a professional and confident individual who can respond pro-actively to answer daily queries relating to customer policies. This role is working on a semi-shift rota from Monday to Sunday, 35 hours per week.

Offering a basic salary of £19,500 - £20,500 (DOE) plus performance bonus of £1500 (per annum) along with benefits for all employees including private medical cover, Life assurance, Pension, discounted travel insurance and Eye Care vouchers.

What will your working week be like?

Hours: 35 hours per week, semi-shift basis from 8am to 8pm Monday to Saturday & 9am to 5pm Sunday.

  • You will be providing outstanding customer experiences to customers calling in with general enquiries
  • You will respond to enquiries for information, provide policy information and on occasions assist a customer with upgrading their cover. In order to provide the best possible service, you will share any high-profile cases with your manager.
  • Work towards personal and team targets to ensure that we meet client requirements
  • Provide a high level of care to all customers
  • Ensure that all administration is completed

Are you suitable for this role?

As this role is fully remote, it’s important that you are able to create a healthy workspace, which includes good lighting, comfortable temperature and a suitable desk and chair. You’ll need a quiet and secluded place to work, ideally a room that you can use as a home office, whilst you are working. Your desk should be a suitable size to accommodate a thin client (PC), two screens, keyboard and mouse. While working, a professional environment should be maintained - no background noise or interruptions please!

In addition to the equipment described above, you will also be provided with a smart phone and headset, so you are ready to go! You will need to have a minimum Wi-Fi Internet speed of 10mbps.

This really is a fantastic opportunity to work for a Global business, working in a busy and fast paced, team environment, where you will be offered extensive training, fantastic benefits and long-term career progression. They are looking for candidates to start work on 4th or 18th October 2021, so please only apply if you can join them on this date, and interview as a matter of urgency.

For your information

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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Required skills

  • Communication Skills
  • Customer Service

Reference: 43947690

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