Customer Experience Assistant

Posted 9 November by GLL

We're looking for two Customer Experience Assistants to work 40 hours per week, based at head office in Woolwich, South East London. You'll be skilled at assisting customers via a number of channels including Live Chat, email and telephone.

The role will also include verification of documents for customers who need to provide proof of eligibility for memberships. Communication via the various channels mean you will need to give the utmost care, attention and support to both our customers and internal stakeholders - which could include everyone from our teams at the leisure centres, Library's, children centres to sales and marketing departments. You'll be helping both our customers and potential customers with everything from membership enquiries, issues with DD, general enquires, refunds, cancellations as well as acting on sales leads, so you'll know how to prioritise your workload, have an attention to detail and confidentiality.

You'll be calm and composed under pressure and aim to resolve questions and queries in a friendly yet timely manner. You'll probably have honed your customer service skills elsewhere in GLL and this will stand you in good stead with the large numbers of customers that we manage on a daily basis. A real team player, you'll be confident, outgoing and great at building a rapport and trust with people.

In return, we offer a range of benefits that you'd expect from the UK's largest leisure provider:

  • Pension schemes
  • Ride to work scheme
  • Discounted membership at our leisure centres
  • The opportunity to join the GLL Society and have a say in how we're run plus associated social events
  • Career pathways
  • Ongoing training and development to help you to be the best

If you think you'd be a good fit for this role, apply now.

Closing date: 22nd November 2018

All pay rates are subject to skills, experience, qualifications and location.

To be shortlisted for the role, internal applicants will need to demonstrate their commitment to GLL by becoming a Society member where eligible.

About Us
GLL is the UK’s largest leisure provider and one of the first and largest leisure social enterprises. Our aim is to get more people, more active, more of the time whilst making leisure and community facilities accessible and affordable. We partner with local authorities to run leisure centres, swimming pools, libraries, children’s centres, spas, events spaces and world-class sporting venues such as the Copper Box Arena and London Aquatics Centre on the Queen Elizabeth Olympic Park - all under our Better brand. As a not-for-profit organisation, we’re different. Passionate about seeing our communities thrive, we invest back into our facilities, projects and people and are an Investors in People Silver Award employer.

GLL is an equal opportunities employer.

Required skills

  • Communication Skills
  • Customer Service
  • Organisational Skills

Reference: 36573334

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