Customer Experience Advisor

Posted 7 May by KES Solutions UK Limited
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We are currently recruiting for an Customer Service Advisor's to work for a large and expanding Contact Centre in Sunderland. The start dates for this role will be July 2019 and it will be a temporary to permanent role.

The ideal candidate for the Customer Service role will be flexible and self-motivated with a good telephone manner. Candidates applying must have previous customer service experience either face to face or over the telephone. This can be Call Centre, Retail or Hospitality experience. You must also have a passion for providing a high-quality service to customers. Excellent IT skills are also essential for this role.

As a Customer Service advisor the main duties would include:

  • Taking inbound calls
  • Answering queries relating to product information
  • Customer Service
  • Updating computer system

Essential Skills and Attributes:

  • Self-Motivated
  • Hard Working
  • Flexible
  • IT literate

This is an excellent opportunity to enhance your career within a growing company as a Customer Service Advisor. This position also comes with a number of exciting benefits.

The hours for this role are full time 37.5 hours per week working various shifts Monday to Friday between 8am and 10pm, Saturday between 8am and 6pm, Sunday between 9am and 5pm. This will be based on a shift rota working 1 in every 2 Saturdays and 1 in every 4 Sundays.

Due to the high volume of candidates responding to our adverts unfortunately we are not always able to provide individual feedback. If you don't hear from us within the next ten days, please assume you have been unsuccessful on this occasion. We will however keep your details on file and you may be contacted about other opportunities in the future.

Required skills

  • Call Centre
  • Customer Service
  • Insurance
  • Retail
  • Sales

Reference: 37911711

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