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Customer Experience Advisor - Samsung

Posted 9 March by Capita Customer Management Ended

Salary: £21,000
Customer Experience Advisor - Samsung
Location: Leeds City Centre
Start date: 19th March 2018
Shift/Hours: 37.5 hrs per week - working 5 out of 7 days- working between the opening hours of 8am - 10pm Monday to Sunday

You take pride in helping people.
You listen. Ask questions. Look for answers.
You know every customer is different, not all are as technically gifted as you. Or as passionate about technology.
You support. You explain complex things in simple ways. You put your customer at ease.
You know a platinum-level service is the only kind of service your customer deserves.
You talk Sarah through the transition to a Samsung Android phone.
You follow up with Javid to ensure his phone is giving him everything he needs.
You walk Martin through downloading an app on Android, as he is a recent convert, and now feels like an expert too. Because of you.
You teach, but you also learn. You grow. You excel.
You make friends. You make an effort. You make a difference.
You rely on your team. You know they can rely on you.
You push yourself to progress. You work hard. You're motivated.
You wish you'd found this job sooner. You're glad you applied. You've never looked back.

Reference: 34648275

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