Customer Executive

Posted 14 August 2018 by Atlas Commercial Recruitment
Easy Apply

We are currently recruiting for a fantastic and well recognised organisation that are seeking to recruit a Customer Executive to join their Debt. Recovery team.

Hours: The team operates a service between 8am - 6pm Monday to Friday, therefore you would be required to follow a shift pattern 8am to 4pm and 10am to 6pm on alternate weeks.

The role will require you to handle a number if tasks including:

  • Taking ownership and responsibility of debt recovery cases
  • Research and analyse cases in order to decide the best course of action
  • Produce and check outgoing letters and documents
  • Undertake telephone collections
  • Engage with debtors to find constructive solutions
  • Deliver tangible results within agreed timeframes
  • Adhere to regulatory requirements to ensure that collections are maximised but within compliant framework
  • Actively contribute to team and routine case review meetings

Skills and experience required:

  • Have outstanding customer service skills - essential
  • Ideally you will exposure and/or understating of consumer collections
  • Outstanding communications skills, especially telephone manner
  • At least 5 GCSE's A* - C (including English and Mathematics) and 2 A-Levels A-D, or equivalent - essential
  • Be self-motivated
  • Able to demonstrate a positive attitude towards your work
  • Team player team to achieve goals and targets, this may be the right role for you.
  • You will have an inquisitive mind and take a flexible attitude toward resolving problems to a successful conclusion.
  • Organised, followers procedures and have a high attention to detail
  • PC literate

Apply now for this wonderful opportunity!

Reference: 35603102

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