The role holder will be offered a competitive daily rate dependent on experience, 3 months initially with a view of rolling on an on-going contract basis (via Adecco) and is a full time position working 5 days per week - Monday to Friday.
The Customer Engagement lead will act as an ambassador and host within this large innovation organisation responsible for running Innovation Centres, Projects and Programmes across the UK. They will report to the Head of Customer Engagement, and join an existing host based in Manchester. The role holder will have the right attitude and be curious and passionate about innovation, start-ups, and technology. This person should be enthusiastic, have strong people skills, and motivated to deliver a positive engagement. They should be organised, comfortable engaging with different types of stakeholders, have confidence in abundance, and willing to roll their sleeves up and own the activities they undertake. This is a great opportunity for someone who wants to join the innovation team and represent the company in a very visible role to customers, partners, government and other stakeholders.
Description of day-to-day responsibilities:
*Be the local 'host' at IDEALondon Innovation centre.
*Organise meetings and briefings, coordinating internal and external stakeholders, and organise on-site logistics.
*During customer visits they will welcome guests, and over time learn how to present aspects of the innovation programme and give guided tours of the centre and demos where appropriate.
*Working in conjunction with the UK Innovation Team, mainly the Head of Innovation Customer Engagement but also the Technical and Marketing teams, this person will develop and support the activity in IDEALondon to support
*Learn about the start-up ecosystem and develop relationships with the start-ups that operate within IDEALondon.
*Coordinate innovation briefings to share and advocate the benefits of innovation programmes to teams, customers, partners, and other interested organisations.
*Coordinate events at IDEALondon, including physical events, virtual events, product launches, lectures and award programmes.
*Work with the IDEALondon local team to align programmes, share best practices, and co-ordinate collaborative activities
*Work with Marketing teams to ensure the appropriate internal and external promotion and communication of the IDEALondon programme
*Developing partnerships with global innovation centres and other startup ecosystem organisations
Required Skills and Experience:
*Experience in coordinating events - including physical events, virtual events, product launches, lectures and award programmes.
*Previous Customer-facing role
*Experience in innovation activities, whether corporate innovation or start-up ecosystems is desired
*Familiarity with Cisco's collaboration technology
*Bachelor's degree preferred or equivalent experience
*Good oral and written communication skills
*Excellent time-management and organisation
*Good MS Office skills, particularly PowerPoint
*Good interpersonal skills, ability to work with people in the team and external partners
*Be cognisant of emerging technologies and platforms i.e., Slack + social Media - Twitter, Facebook etc.
*Good interpersonal skills
*Ability to take initiative and lead
*Confident, motivated and articulate
*Good spoken and written English
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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