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Customer Education Trainer

Posted 4 January by Mark James Search Limited Ended

Our client, an international, industry-leading fleet management solutions company in Reading are currently hiring for a Customer Education Trainer to join the team. You will be responsible for configuration, training, and implementation, with a strong focus on customer satisfaction.

Responsibilities

  • Training and Onboarding for new customer accounts
  • Provide the initial and ongoing product training to Customer base
  • Structure presentations to fit the customer's needs and circumstances
  • Prepare and schedule virtual training sessions
  • Create and produce web training modules
  • Serve as a SME (subject matter expert)
  • Prepare for and conduct new employee product training
  • Follow-up with larger customers to validate implementation experience and completion
  • Perform miscellaneous job-related duties as assigned

Requirements

  • 1-3 years' Prior Customer Service experience or relative customer facing experience
  • Educated to degree level
  • 1-3 years' prior software training experience is preferred
  • The ability to communication complex concepts with clarity and enthusiasm
  • Experience and knowledge of Microsoft Office products including Word, Outlook, Excel
  • Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally
  • Exceptional planning and organization skills
  • The ability to work independently in a dynamic and fast-moving environment
  • Some travel could be required in rare instances where client requests onsite training
  • Ability to prioritize and manage multiple tasks, act independently and exercise good judgment.
  • Ability to creatively use resources and adjust to changes on the fly in a fast-paced environment

This is a full-time, permanent position, working Monday to Friday 8am - 4pm.

Our client offers an excellent remuneration package, career progression and development opportunities, and an exciting vibrant environment.

Please apply online to be considered.

Reference: 34134473

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