Customer Delivery Executive / Helpdesk

Posted 5 April by The Clever Consultancy Ltd

Our client is an Award-winning IT company based in Godalming, Surrey. They are growing rapidly with offices in the UK, USA and Australia serving customers across top tier global banks, insurers and asset managers in over 150 countries.

Role Summary

This is an exciting opportunity for a Customer Delivery Agent to join a growing team in central Godalming. Please note that this role would involve working shifts Monday - Friday 7 am - 4 pm and 10 am - 7 PM. Shifts change weekly / bi-weekly.

Skills / Experience

Required:

  • High energy with a confident, engaging and customer focused approach
  • IT literate particularly around products like Microsoft Windows and Office, Excel, intranets, business applications, etc.
  • Organized with a strong focus on deadlines, accuracy and timely delivery
  • Forward thinking with a flexible approach to undertaking and completing a variety of tasks and activities
  • The ability to work as part of a local and internationally distributed team
  • UK work permit
  • Flexibility in working hours to aid the support of Global customers

Responsibilities

  • Logging incidents for global customers contacting the delivery desk
  • Ownership of qualifying, troubleshooting, coordinating and updating logged cases to closure within specified service level’s (SLA)
  • Maintaining and publishing training materials using various media products for customers
  • Delivery of training to end users of the product
  • Preparing monthly reports for customers and management
  • Completing customer CSAT surveys
  • Supporting customer POC & Onboarding activities
  • Validation, verification and manipulation of data in spreadsheets and tables
  • Completing functional testing prior to release

Desirable:

  • Hands on experience with products used to deliver training to customers, Camtasia, WalkMe etc.
  • Exposure to completing functional testing
  • Project support skills. ITIL or Prince II foundation
  • Excellent data management skills
  • Experience in Metrics & Survey Management

Package

They offer a competitive package and the opportunity to join a rapidly expanding international business delivering cutting edge technology.

Benefits: 24 Days Holiday, Contributory Pension, Private Health Care, 2x Life BYOD joining payment

Location: Godalming

Salary: Circa £20-25K.

Required skills

  • Customer Service
  • Graduate Recruitment
  • Onboarding
  • MS Office

Application questions

Are you a Graduate?
Are you happy with shift work?
Do you live near Godalming, Surrey?
Do you have Customer Service / Helpdesk experience?

Reference: 34127023

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