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Customer Coordinator

Posted 5 January by Flowers Associates Ended

Do you enjoy delivering excellent customer service via E-mail and Telephone?

Do you enjoy taking accountability and ownership of client and customer queries?

My client is looking to appoint a Customer Coordinator in Desford on a full-time basis to cover maternity leave for 6 - 9 months. The ideal candidate should be working towards meeting customer & client expectations when dealing with central requests showing empathy to customer ensuring quality of updates. Likewise, effectively and efficiently manage your workload with integrity and trust being results driven and taking ownership.

The Role

The successful Customer Coordinator will be responsible for the following duties:

  • Manage the volumes into the Central Support team on CRM systems and manage request requests to achieve customer first outcomes.
  • All requests to be worked by close of business and in line with company policies and procedures
  • Proactively check and update requests using latest information available.
  • Follow central support processes in a time efficient manner to the expectation laid out.
  • Own your process and manage the requests effectively and responding with accurate and timely information
  • Use the right first time protocol.
  • Raise tickets for all requests and review on an ongoing basis.
  • Effectively and efficiently manage daily workload.
  • Support other areas of Customer First as required.
  • Any other duties deemed necessary by the business
  • Liaising wit queries via e-mail and telephone
  • Previous experience in a Logistics/Customer focused is ideal and would be preferred but not essential
  • Excellent communication skills-verbal and written
  • Organise, prioritise and manage your time well
  • Excellent communication skills
  • We are looking for a 'Can do Attitude’, you are able to take ownership and accountability
  • Excellent attention to detail
  • Ability to work in a team or on own initiatives.
  • Good team player, excellent problem-solving skills
  • Flexible in approach; self-starter & highly motivated
  • Microsoft proficient [word, excel, PowerPoint, outlook etc.,]
  • Excellent interpersonal skills with ability to influence and initiate change
  • Excellent telephony skills

The Candidate

The successful applicant will be able to demonstrate the following:

  • Previous experience in a Logistics/Customer Services is ideal and would be preferred but not essential
  • Excellent communication skills-verbal and written
  • Strong IT skills and administration experience-with Microsoft Package skills
  • Organise, prioritise and manage your time well
  • Excellent communication skills
  • We are looking for a 'Can do Attitude’, you are able to take ownership and accountability

The Benefits

  • Salary guide is £8.76 per hour.
  • 8am to 4pmMonday to Friday. Potential for Internal promotion. Flexibility in working hours to cover either 8 - 4 or 10 - 6 shift

Reference: 34150647

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