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Customer Contact Centre Agent

Posted 28 February by Momenta Operations Ltd Easy Apply Ended

Customer Contact Centre Agent

What's the Role?

Our client, a major life assurance company, is looking for high quality candidates to join the Contact Centre team on a major new project. After training, you will be the main point of contact for inbound calls to the business, in order to find a resolution for the customer. This is a fantastic opportunity to gain experience with an established firm, in a supportive and fast paced environment, with the scope to learn and develop skills.

Tell Me More

  • Location: Aylesbury
  • Rate: £130 per day (increasing to £150 per day after you have passed probation)
  • Start date: February and March intakes
  • Duration: Initial contract to end of June 2018

Your day-to-day activities will include:

  • Answering inbound customers calls to provide policyholders with help, support and guidance as part of the review
  • Outbound calling to gather data from third parties and customers to help in our review of cases
  • Handling inbound written correspondence and performing the necessary action for the customer queries
  • Supporting the updating of customer records, capture of data and information to redress calculations
  • Working with a wide range of systems to capture data.
  • Ensuring that productivity and quality targets are achieved
  • Adhering to regulatory and business requirements

The Benefits for You

You'll be working with a company where you can use existing knowledge and experience to make a difference, as well advance your career and develop new skills. This is a highly visible role on a major project where your contribution will not go unnoticed.

What Knowledge, Skills & Experience We Need

  • Be very comfortable on the telephone (polite, clearly spoken and articulate) and have strong literacy skills as you will also be contacting customers by letter
  • Good listening skills
  • Experience of delivering a high standard of customer service
  • Have strong numerical and decision-making skills
  • Have the ability to multi-task between several systems
  • Work autonomously and as part of a wider team
  • Be driven, flexible and able to work to targets.
  • Ability to adhere to regulatory and business requirements
  • Experience of working in a Financial Services/Banking call centre environment is desirable

Reference: 34272500

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