Customer Contact Agent

Posted 8 August by Asure Recruit Easy Apply

No cold calling, No sales just Customer Service

Job Title: Customer Contact Agent

Salary: £16,000 increasing to £16,500 after 6 months

Hours: 37.5 hours per week on a shifted rota between 8am-9pm Monday to Friday, one in 3 Saturdays (9am-5pm) with one day off during the week.

Location: North End, Portsmouth

About the Company

Specialising in Pet Insurance, we pride ourselves on delivering first class service, delighting our customers and maintaining long and trusted relationships with our 45 plus partners. With big ambitions for the future, we are looking for individuals who want to grow and develop with a Times Top 30 company.

You will receive 6 weeks training through the company's tailored training programme, which will be a combination of classroom and on the job training - you will be fully supported every step of the way!!

Benefits include, 22 days annual leave plus bank holidays, competitive pension scheme, access to onsite free gym, casual wear Fridays and a service canteen open for breakfast, lunch and dinner!

Job Responsibilities

  • Deal with incoming calls from customers
  • Provide exceptional customer service
  • Generate quotes and take out policies
  • Processing annual renewals
  • Assisting and managing the customer through the claims process
  • General administrative duties

Skills Required

  • First class customer service experience, either face to face or over the phone
  • Strong verbal communication
  • Able to work under pressure in a busy working environment
  • Ability to follow guidelines and understand complex information

Reference: 35822188

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