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Customer Contact Advisor x 5

Posted 4 January by Tulip Recruitment Ended

Are you looking for a role in a busy, friendly environment for at least 12 weeks? Are you available from 15 Jan 2018? Do you have a confident, persuasive telephone manner? If so, our client is looking to expand their contact centre with individuals who can provide a high level of customer service to their clients via a range of mediums including telephone, email, SMS and social media.

Key Responsibilities:

  • Provide administrative support for the sales service and direct support to Sales Consultants.
  • Make and receive contact with customers by telephone, email, SMS, and Social Media.
  • Responsible for lead generation via reactive and proactive methods. You’ll be responsible for conversion of leads to appointments.
  • You’ll build rapport with customers using open questions to better understand the customers’ circumstances, needs and what’s important to them.
  • Understand the various products that they offer the customers and keep knowledge up to date by training, coaching and sharing with colleagues.
  • Collate and maintain information around availability of developments and homes using the Customer Relationship Management system.
  • Keep and maintain accurate records via the Customer Relationship Management System.
  • Use appropriate call scripts and email templates to facilitate the efficient appropriate responses to customers within agreed service levels (currently 24 hours).
  • Collate and manage the collection of a large number of documents from various sources (i.e. internal and external stake holders).
  • Arrange for legal documentation to be reviewed by appropriate departments and external stake holders.
  • Establish effective relationships with internal departments, development, and finance to ensure effective knowledge sharing is in place.
  • Reference, scan and file documents as necessary to support success of project.

If you do not hear from a Consultant within 2 weeks of your application then unfortunately on this occasion you have been unsuccessful.

Required skills

  • Administrative Support
  • Customer Service
  • Lead Generation
  • SMS
  • Telephone Manner

Reference: 34135312

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