Customer Consultant

Posted 9 March by YBS Group
We have an exciting & rewarding opportunity within our Halifax branch for a Customer Consultant who will be passionate about delivering excellent service to our customers. If you like people and enjoy delivering a high quality customer experience, you’ll enjoy working within our branch as the role of Customer Consultant.

What you'll be doing:
As a Customer Consultant you will deliver an exceptional customer experience, whether you’re welcoming our customers in branch, dealing with day to day account transactions or providing information on our products and services, you’ll always deliver an outstanding customer experience every step of the way making sure that what we do is always in our customer’s best interests.

The Knowledge & Skills you’ll have:
  • A genuine passion to deliver a fantastic customer service.
  • Previous experience of working in a customer-facing environment.
  • Ability to building strong relationships with your customers.
  • Fantastic communication skills both written and verbal.
  • Confident cash handling skills.
  • Good administration & PC skills.
  • Excellent attention to detail.
  • Financial Services Industry knowledge (desirable, but not essential as training will be provided).
Rewards and benefits:
Not only do we provide the opportunity to make a valuable contribution to our business, we want to recognise and reward that contribution. We do this through an excellent benefits package that offers real reward:
  • 24 days holiday plus bank holidays
  • Supportive and enjoyable working branch culture
  • Excellent bonus scheme
  • Money Purchase Pension scheme to which we contribute
  • Staff Mortgage facility and Staff Savings Account
  • Health Cash Plan
  • Excellent training and development plans
Why choose the YBS Group?

Our culture
No matter where you join us, you can be sure of professional, fun and supportive people to work with. We believe this is at the centre of what makes Yorkshire Building Society such a great place to be.

Our vision
our vision is to be the most trusted provider of Financial Services in the UK. We strive to achieve this by delivering financial security and long-term value to our members along with exceptional service.

Our values
our values are embedded into every aspect of life here. Even during our recruitment process, you can rest assured that you’ll be treated in the same manner and go through the same steps as other applicants. And if you’re going through one of our Learning & Development programmes, we’ll ensure that you have support and guidance every step of the way.

The Yorkshire Building Society Group is an Equal Opportunities Employer.

Reference: 34646730

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