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Customer Consultant

Posted 7 March by Cabot Financial Ended

Would you like to work for an Employer of Choice? Would you like to work for an Investors in People Gold accredited organisation? If so, read on, as we are expanding our company and opening a brand new office in Telford, and an exciting opportunity has arisen for Customer Consultants to join our team.

The role of the Customer Consultant is to help us to deliver our company mission - 'Financial Recovery - Helping Each and Every Customer'.

The starting salary is £16,700 and this will increase to £17,200 after 6 months service - you will also be eligible for some great benefits such as 30 days holiday (including bank holidays), pension, free eye tests, and discounts on local and national retailers.

We pride ourselves on our fair and ethical approach and helping each and every customer on their road to financial recovery, so if you are a customer focused individual, who enjoys talking to people and would like to make a real difference to the customers you interact with, then this could be the role for you.

The role is predominantly telephone based (with some letter writing and admin) in an exciting and vibrant call centre environment, and involves handling a large volume of inbound and outbound calls on a daily basis. You will be speaking to customers to agree repayment of outstanding invoices on behalf of our clients and resolving customer queries.

It is a full time role working 37.5 hours per week including early shifts, day shifts and evening shifts, as well as 2 in 4 Saturday mornings.

We are looking for people with strong written and verbal communication skills, excellent customer focus, motivation and drive to meet and exceed expectations and a professional attitude. No experience required as we offer a comprehensive 4-5 week training period and opportunities to develop your knowledge, skills and experience.

We are looking for 15 people to join our fantastic team on 30th April so we have loads of roles available for the right candidates!

If this sounds like you and if you would like to join our rapidly expanding global company in our brand new office that offers excellent career opportunities, then we would love to hear from you!

Required skills

  • Call Centre
  • Communication Skills
  • Customer Service

Reference: 34626037

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