Customer Complaints Assistant

Posted 20 October by Travel Trade Recruitment
Do you have experience in dealing with customer complaints? My client is a successful travel company based in Essex who is seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints. This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression.

The sole purpose of the Customer Relations Executive is to ensure that the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.

*Dealing with complaints from customers pre and post departure, over the phone by email and by letter
*Logging the compliant and sending out an initial response to acknowledge the complaint
*Investigating the complaint by liaising with suppliers
*Responding and evaluating the complaint, offering compensation where necessary
*Ensuring all complaints are dealt with in accordance to ABTA code of conduct

*A strong background within customer relations
*Must have excellent writing skills from a customer service environment
*Previous travel experience and Knowledge of ABTA's code of conduct is an advantage
*Ability to work under pressure, use your own initiative and to deadlines
*Must be able to work calmly and rationally with difficult customers

An attractive salary package of £18k - £20k depending on experience. This is a fantastic opportunity to work for an established and ambitious travel company.

Monday - Friday; 9.00 to 17.30hrs

If you have the suitable skills and experience for the role, please follow the instructions to apply now.

Reference: 33607552

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