Customer Claims Advisor

Posted 4 April by Adecco UK Limited Easy Apply
A fantastic opportunity to join an award winning Contact Centre based in Wakefield!
The opportunity has arisen through expansion and this client is looking to recruit customer claims advisors to join their award winning company. Being part of a leading digital distributor of insurance and household financial services to 8.5 million customers, this is an opportunity not to be missed!

The role as a Customer Claims Advisor will involve the following:

1- Work within contact centre guidelines to maximise availability for receiving incoming calls.
2- Be available to work between the hours of 7am-10pm Monday-Sunday on a shift pattern.
3- Actively work towards team and individual personal injury and hire car referrals, quality and other KPI targets.
4- Accurately record all information captured throughout the claim reporting process.
5- Provide information or advice requested by customers, which is accurate and reflects the best interests and needs of both the customer and the company.
6- Provide customers with clear information and keep them informed.
7- Strive to improve systems and process for the customers and the business.
8- Taking ownership of your own development with the company.
9- Following system and procedural processes to ensure compliance with the FCA.

Skills/ Experience required for the role

1- Minimum of 6 months experience working within a customer service environment, with a proven track record of delivering excellent customer care.
2- Strong communication skills including relationship building.
3- The ability to remain objective when dealing with individuals and demonstrate empathy.
4- Excellent time management and attention to detail.
5- Good numeracy and literacy skills.
6- Takes responsibility for achievements of targets and own performance.

If you are interested in this position with a competitive starting salary from £16,483 depending on experience, working within shift patterns on a rolling 8 week shift pattern, free fruit daily, free at desk massages plus more benefits please call us to discuss further on .

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Required skills

  • call centre
  • communication
  • claims
  • customer service
  • attention to detail
  • contact centre
  • time management
  • attention to detial
  • good numeracy and literacy skills
  • kpis
  • customer service advisors
  • customer claims advisor

Reference: 34507620

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