Customer Care Team Leader

We are recruiting for a Customer Care Team Leader working for a well established financial services organisation. The main objective of the Team leader role is to provide an excellent service to customers through proactive daily management of a team of Customer Care Associates.

  • Coaching, motivating, inspiring and developing your team
  • Acting as a point of escalation for your team to overcome customer issues
  • Managing absence and lateness in an empathetic and responsible manner
  • Analysing performance data and customer behaviour
  • Managing under performance, highlighting and acting upon training needs
  • Building effective relationships throughout the business
  • Ensuring long term development plans are in place

The right person for this position will;

  • Have strong people management skills, experienced in dealing with performance issues etc.
  • Understand the importance of customer satisfaction and retention to business performance
  • Work accurately and efficiently to satisfactory standards
  • Have an up-beat and energetic influence on colleagues
  • Respond constructively to feedback
  • Have experience in a similar role

The Customer Service desk is open between 8am and 9pm Monday to Friday and 9am - 5:30pm on Saturday, the role will be working a 37.5 hour week, covering a variety of shifts, and 1 Saturday in 3, with a day off in the week in lieu.

As this is a financial services organisation, candidates will be required to pass a Credit Check and DBS check and 5 year referencing.

Required skills

  • Coaching
  • Customer Service
  • Reporting
  • Team Leader
  • Training

Application questions

Do you have experience in a role with people management experience?
Are you able to work a variety of shifts between 8am and 9pm with a Saturday?
Are you happy for a Credit Check and DBS check performed on you?

Reference: 37058713

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