Customer Care Representative
Sales Operations Executive / Operations Executive / Customer Care Representative
Our client is a global customer generation business supplying some of the world’s leading brands with high volumes of new customers in over 120 countries. In 2013, they topped the Sunday Times Tech Track as the fastest growing tech company in the UK, and this year was also named the business with the 50th fastest growing profits in the UK. This is the third year that they have also been ranked in the top ten places to work in the UK by the Sunday Times Best Companies list.
They are on a mission to accelerate their clients’ growth by building the world’s most effective marketing platform through a passion for data, relentless innovation and the development of world class teams. They want you to help get them there!
Company culture is very important to them, and that is why they were voted in the top 6 places to work in the Sunday Times Best Companies List 2017, and why they are constantly looking for ways to make the company an even better place to work. People join them to change the industry, work with world-class talent, develop their careers and become part of their remarkable culture.
The Customer Care Representative Role
You will be responsible for key account support and developing relationships with our client's strategic partners. You will need to be able drive projects that engage stakeholders on issues around client success and propose solutions that benefit both internal and external customers. This role requires someone who proactively develops and supports initiatives to improve experience and results for our client and their own clients.
Customer Service is a great place to start your career with them, as you will learn about every aspect of the business on the job. Previous Customer Care Representatives have become leaders within the business.
Have a passion for excellent customer experience, and a curious business mind?
Responsibilities of the Customer Care Representative:
As a Customer Care Representative, you will be developing strong relationships with internal stakeholders (teams ranging from Sales and Marketing to Tech) in order to provide highly responsive support for their customers. You will be responsible for onboarding new clients to the companies systems and processes, as well as monthly reporting to clients on their performance.
You'll be providing sales support to strategic clients and Key Account Managers, dealing with all non-commercial requirements. You will also develop and manage communication channels (shared email inboxes and inbound client calls) as well as customer satisfaction feedback loops.
- £1,000 training budget per annum
- Comprehensive week-long on-boarding programme
- Unlimited book allowance and access to fully stocked library
- Annual trips to Ibiza upon hitting company targets
- Charity Days
- Free food and fruit throughout the day - plus amazing coffee!
- Monday - Friday, 9am - 5pm - they promote a work life balance
- Monthly company-wide lunches
- Sport clubs including Football, Running, Volleyball, Yoga, Boxing, Personal Training sessions, Cycling and Ultimate Frisbee
- Corporate Gym Membership
- Dedicated Social Committee that organises regular socials such as Easter Egg hunts, Comedy Nights, Pub Quiz’s, FIFA tournaments
The Ideal Customer Care Representative:
- Ability to time manage and prioritise, allowing for flexibility
- Good excel skills and the ability to read data
- Excellent communication skills via phone, email and face to face
- A positive, proactive problem solver
- Honest and ethical
- Leads by example and encourages colleagues to grow and develop
The Customer Service team work closely with finance, contact centre, sales and marketing teams to help their clients and campaigns grow and succeed. They have touch points with every department in the business, so gain a true end-to-end understanding of how the business works. They aim to share insights into customer feedback, including the investigation and analysis of disputes and complaints, in order that they can continually raise the bar on the companies levels of service.
If you want a role where your commercial skills and excellent communication abilities are constantly used, with the opportunity to grow in an innovative tech business, then please apply now!
Customer Care Representative
Sales Operations Executive / Operations Executive / Customer Care Executive
- Communication Skills
- Customer Service
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