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Customer Care Representative - Frimley - Salary DOE

Posted 27 November by Bond Williams Ended

Customer Care Representative - Frimley - Salary Depending On Experience

Our client, a globally recognised company, are currently seeking an experienced Customer Care Representative to join their team in Frimley, Surrey.
As the Customer Care Representative you will be responsible for effectively managing all customer requests, emails and logging relevant calls for the support team.
Your duties will include:

  • To receive customer calls/emails and create service incident tickets
  • To receive and process requests on internal systems
  • To create and manage orders as required, synchronising engineer visits where appropriate
  • To monitor the quality and accuracy of the data on internal systems
  • To plan and communicate maintenance activities, ensuring completion within specified timeframe
  • To record all relevant engineer visits / follow ups
  • To support other teams as required to ensure smooth running

Experience and skills required:

  • Experience of working in a customer service focused office based environment
  • SAP and Siebel experience would be advantageous
  • Experience of working to deadlines in a pressurised environment

For more information please contact Hannah Darby on the Office and Commercial team at Bond Williams Professional Recruitment.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Required skills

  • call centre
  • sales support
  • customer service
  • administration
  • office administration
  • customer service advisor
  • customer care
  • sales and admin
  • customer care advisor
  • customer care representative
  • administration advisor
  • sales support advisor

Reference: 33726693

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