Customer Care - Hybrid Working

Posted 13 January by Elizabeth Michael Associates
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Customer Care

NG2 Office, 3 days at office - 2 days at home

Salary £24,000 Per Annum, + Commission, OTE Circa £27,000

Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm

Our client is seeking a candidate who can build trusting relationships with a specific group of their long-term customers within a designated territory. You will listen and engage with customers and provide proactive and engaging customer service.

Responsibilities:

  • Pro-actively engage with all customers on a regular basis to discuss the products and services

  • Have ownership for achieving commercial targets within your defined territory through the management of customer relationships

  • Work with other departments to ensure we give the best customer experience

  • Work collaboratively with field-based colleagues and external healthcare professionals, aiming for the best customer and business outcome

  • Keep and maintain accurate records of customer interactions and outcomes

  • Deliver against territory KPI’s

  • Deliver exceptional levels of customer service during every customer contact point

  • Use product knowledge to educate customer and handle their queries

  • Keep and maintain accurate records of customer conversations, actions, activities and outcomes

  • Work in line with all relevant guidelines, including healthcare and data protection regulations

Experience:

  • Experience of using relevant systems

  • B2B or B2C Sales experience

  • Experience in a customer-service oriented organisation

  • Account or relationship management experience

  • Experience with building long-term customer relationships

Please only apply for this position if you can evidence, on your CV, the essential elements of the post.

Should this not be the case, you will only receive an automatically generated email response to your application with no further communication.

Required skills

  • Customer Care
  • Customer Service
  • Sales
  • Medical Sales

Reference: 45375666

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