Customer Care Executive

We are currently recruiting for a well established client of ours based within Milton Keynes.

As the Customer Care Executive you will be the central link between the customer, operations, and sales team to ensure the client's requirements are met in the most efficient and cost-effective way. You will build strong relationships with Customers, act as the voice of the customer within the brand and manage the sales order process through to shipment.

In this role, you will have the following responsibilities:

  • Execute Customer Care strategy and follow global guidelines

Project management

  • Continuously identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject matter expertise:

  • Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate
  • Actively work with the customer care team on customer intimacy and delivering superior customer experience
  • Day to day communication and collaboration with customers, operations, and sales
  • Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
  • When applicable determine corrective action with the help of the Support Office and Control Tower
  • Prepare Debit and Credit notes, process quality notifications and Customer Returns
  • Manage customer expectations and building strong relationships
  • Proactively collect Customer Forecast, enter into tool and collaborate with Planning on information relating to demand planning and stock positions and actively participate in demand planning meetings
  • Proactively ask for and act upon Customer feedback
  • Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
  • Provide coverage and support accounts for other team members as necessary
  • Identify the right communication method based on the sense of urgency and issue
  • Knows how to diffuse a difficult situation and get resolution with the customers
  • Follow the new Customer/product processes and contribute to improve New customer experience
  • Participate to Customer visits and presentations when required

Your professional profile includes:

  • At least, High School or Secondary Education Diploma
  • Associate or University Degree is preferred
  • English and another language(s) is preferred
  • 1 year in the industry including customer facing role is preferred
  • Microsoft Office expertise
  • Interpersonal and communication skills
  • Demonstrated Customer Relationship Management
  • Basic Inventory Management knowledge
  • Negotiation skills

Required skills

  • Account Management
  • Customer Service
  • Sales Support

Application questions

Do you have a minimum of 1 years experience in a customer service role (non retail)?
Do you have experience of visiting clients when required?
Do you have account management experience?

Reference: 42349102

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