Customer Care Coordinator - Home Working - Up to £28,000 + Package - London
We are recruiting on behalf of a large residential developer based in London. They build quality housing developments across London and the South East and have an excellent reputation in the market.
They are seeking a Customer Service / Care Coordinator, to be part of a team that resolves defects on new build residential properties.
You will be the main point of contact for any resident enquiries when moving into their new build properties. You will have to build strong and long-lasting relationships with the Customers and the construction site teams to ensure that you are kept up to date with the progress of the projects. If there are any repairs or defect issues this will be passed onto a member of the maintenance team in order to solve however it is your role to keep the communication link to the customer strong. You will be expected to liaise with all internal teams and subcontractors.
Experience in a similar role is necessary. This will be need to be:
- working for a housebuilder or new homes provider such as housing association or social housing contractor.
- working within their customer care teams.
- focused on taking and taking ownership of inbound calls and emails from customers of new build homes.
For more information please apply today.
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