Customer Care Coordinator

Posted 4 April by Just Recruitment Easy Apply
The Just Recruitment Group is seeking a Customer Care Coordinator for our client based in Sawston.

Our client is a well respected and growing business, with opportunities for the right people to progress within the company.

Main objectives of the role:
*To deliver an efficient support function to field-based engineers and their workload.
*Provide support services for interaction between internal and external customers and service providers.
*To operate and maintain the scheduling system.
*Preparation of the daily schedules sent to Field Team employees.
*The timely and accurate input and dispatch of reactive work.
*Utilisation of resource in most efficient manner.
*The scheduling point of contact for all Engineers and clients.
*Reviewing and updating schedules.
*Identification and reporting of free space in schedules.
*Run scheduling system for planned work, dispatch tasks and work bundles to available resource.

Experience Required:
*Strong geographical skills.
*You will have full training on in house systems but must possess precious office experience ideally in a similar role and you will be using MS Office alongside bespoke systems.
*This can be a pressurised job and you will at times have to think quickly in order to get staff out for emergency calls, and also have to keep the field engineers organised, whilst also communicating progress with customers where necessary.

Start: ASAP
Location: Sawston, Cambridgeshire
Hours: 6am-4pm, 7am-5pm or 8am-6pm - 1 in 6 Saturday mornings (8am-12pm)
Salary: £18,000 - £24,000 negotiable

With over 30 years experience delivering a quality temporary, permanent and contract recruitment service for Office, HR, Industrial, Technical, Engineering, Law and Finance, the Just Recruitment Group works successfully with an extensive list of local businesses, providing an honest, ethical and professional service to both candidates and clients. With branches in Braintree, Ipswich, Haverhill, Sudbury, and Witham we are positioned to offer services with Essex, Suffolk, Cambridge, Norfolk and the Home Counties.

Reference: 34824102

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