Our client is looking for a Customer Care Coordinator who has a passion for delivering great customer service. This role is an amazing opportunity to carve out a career and work for a global brand.
This client is a well known, international and reputable retail company based in Avonmouth.
Duties of the Customer Care Coordinator include, but are not limited to:
To support existing and new business development by ensuring that new and existing customers receive their orders in a timely fashion and all queries and problems are dealt with and resolved in a timely and professional manner.
To build/maintain relationships with existing customers and develop repeat sales via regular agreed call patterns
Working with the sales team to achieve/exceed sales targets for invoiced sales
Responsible for maintaining a central customer account library detailing all pertinent information by account including contact details, promotional activity and order book detail etc.
Responsible for ensuring the dispatch of customer orders for designated area, meeting delivery dates required. Communication with customers regarding the above, including communication regarding any delays due to possible product shortages.
Responsible for keeping a clean and accurate order book on the Oracle system
The ideal candidate for the Italian-speaking Customer Care Coordinator will possess:-
Demonstrated sales, telemarketing, customer service or closely related experience preferably in a sales office or similar environment
Demonstrated ability to juggle multiple tasks and prioritise work load
Good telephone communication and interpersonal skills including the ability to be friendly, courteous, and tactful with the ability to establish a rapport.
This is an excellent opportunity to join a people-focused global brand. Salary is up to £20,000 with a realistic and achievable bonus scheme. This role is based in Avonmouth so you must be able to commute to this location. Free parking is available on-site. If you are intrigued by this position please do get in touch to find out more!
- Customer Care Coordinator