Customer Care Consultant

Posted 14 March by Hays Specialist Recruitment Limited Easy Apply

A Company in Worcester are looking for a Customer Care Consultant on a Temp-Perm Basis.

Job Type:
Temporary-Permanent
Rate:
£7.50 - £8.41 per hour
Hours: Flexible working hours between 8am-8pm (Mon-Thurs) 8am-7pm (Friday) occasional Saturday (9am-5:30pm)
Location: Worcester

Your new company
A Company in Worcester are currently seeking a number of Customer Care Consultants to work within their busy Customer Service Team. The role is initially Temporary paying £8.41ph (Premium) with a view to being taken on Permanently which you will have an OTE of £18-£20k.

Your new role
Your duties will include but are not limited to:

  • Handling inbound and outbound call enquiries
  • Book customers in for services and MOTs
  • Generate sales leads
  • Handle customer satisfaction surveys
  • Responding to email enquires and complaints
  • To build a rapport with the customer whilst demonstrating an understanding of their situation and needs, being empathetic where applicable
  • Capture all relevant data accurately and efficiently in the system
  • The role involves approx 50/50 inbound/outbound work.
  • It's more customer service calls - You will contact existing customers of our clients (dealerships) to remind them of routine maintenance due on their vehicle (MOT, Service, brake fluid, cam-belt replacement etc).
  • The sales element is along with the reminder, we want to make an booking/appointment for them to come in for the work needed.


What you'll need to succeed
You will need:

  • The right candidate will be self-motivated, professional, used to working to targets and able to work well in a team environment.
  • Engaging and Enthusiastic
  • Commercial and Creative
  • Self-Starter and Motivated
  • Competitive
  • Actively seeks feedback and development
  • Professional work ethic, timekeeping and attitude
  • Comfortable adhering to Client/Company security policies and procedures


What you'll get in return

  • On-site parking
  • Full induction/training provided
  • Uncapped bonus
  • Additional company/ teams incentives
  • Eye care vouchers
  • Pension Scheme
  • Flexible working hours/school hours
  • Savings portal
  • NVQ based and in-house learning opportunities


What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Reference: 34685110

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