Customer Care Co-ordinator

Posted 4 April by Randstad Employment Bureau Easy Apply

Have you got a passion for house renovations? Would you like that passion into work? Are you a skilled customer service administrator looking for your new role? Do you want to work for an industry leading company and build your new career with them?

Our client in Solihull is a building company that specialises in new homes all across the country. We are looking for a customer care co-ordinator to join their busy and expanding team who has experience working within a similar company or business line.

Your Responsibilities as a customer care co-ordinator

  • Ensure calls are answered professionally and updates logged appropriately
  • Maintain the customer service log
  • Liaise between contractor sand other divisions to make sure all work is carried out, check invoices and forward for payment
  • Liaise with the buying department - order materials when needed
  • Co-ordinate a schedule of work for the maintenance team
  • Carry out after care calls to customer - maintaining a high level of customer service at all times
  • Carry out any customer service/ administration duties when required

Your Skills/ Experience

  • Experience of working in a customer service/ administration role
  • Experience of using computers - knowledge of COINS systems would be beneficial
  • Able to demonstrate examples dealing with challenging customers, and maintaining professionalism at all times
  • Team player - happy to support colleagues when required
  • Must be able to demonstrate good organisation skills, time management and ability to multi-task.

Benefits to you

  • A competitive salary of around £20-£22k
  • Permanent Opportunity
  • Free parking on site , but also easily accessible
  • Temp to perm opportunity
  • Immediate start available
  • Opportunity to begin a career in a well established company

If you think this is the opportunity for you, please apply online!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Required skills

  • customer service
  • house building

Reference: 34820915

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