Customer Care Advisor

Posted 20 March by DJS UK Limited Easy Apply Featured

DJS (UK) Limited is a technical innovations and software development start-up. Under our roof, we have utilised our wealth of experience to create one the UK’s fastest growing short-term lenders: PiggyBank.

Built to revolutionise the short-term lending industry, PiggyBank’s strategy is to go against the grain of previous market leaders to produce a customer-centric and competitive solution for those who encounter unexpected expenses. We don’t just want compete with other companies, we want to make PiggyBank the UK’s best short-term financial product.

We pride ourselves on our dynamic and creative flair to produce the best possible product for our customers, and we’re looking for an enthusiastic candidate to bring their skills to the Customer Care team.

As a Customer Care Executive, you’ll be working on PiggyBank as part of a team tasked with ascertaining a customer’s case and rectifying their account.

What you’ll be doing:

  • Inbound and outbound calls

  • Contact with customers by email

  • Maintaining and improving our high customer service satisfaction levels

  • Determining a customer’s issue and working with them to find a suitable solution

  • Sourcing customer information

Life at DJS (UK) Limited isn’t all about work, we’re searching for a candidate with the qualities to integrate within a friendly community with a real hard-working attitude. We’re keen on maintaining a positive, driven and constructive culture and working environment.

What we’re looking for:

  • An effective communicator

  • Self-motivated, quick thinking and keen to show initiative

  • Efficient at managing own time and communicating with colleagues

  • Confident with inbound and outbound calling

  • Passionate about providing excellent customer service

  • Driven by targets

  • Customer Service/Call Centre/Collections experience preferred (but not essential)

What we’ll offer:

  • Extensive training and numerous opportunities for personal development and career progression

  • A competitive salary as well as a bonus scheme to further top up your earnings

  • Annual Christmas and summer parties

  • Soft drinks and fruit supplied, replenished weekly

  • Free and secure on-site parking

  • Games room with pool table

  • Central Christchurch location overlooking the river Avon (near to bus stops and train station)

  • Dress down Fridays

At DJS (UK) Limited we work with all of our employees to make them the best they can be. We offer great benefits and career progression to ensure every employee’s work-life is balanced. We love hard work, and like an enthusiastic start-up we’re focused on driving expansion and maintaining an exciting work environment. In return, we reward our employees with incentives and bonuses to recognise their commitment to our continued growth.

The position is full time with OTE in the region of £30,000.

We review and consider every submission. (Principals only please; no recruiters.)

Reference: 34268895

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