Customer Care Administrator

Posted 16 May by REED
Easy Apply Featured

My client who prides themselves on the great customer service that they offer are looking for a customer service administrator to join their team on a full-time, permanent basis. The purpose of the role is to ensure customer enquiries are resolved in a timely manner.

Duties and responsibilities:

• Responsible for taking inbound calls

• Processing orders

• Making outbound calls – Ensuring we focus on Customer Retention

• Chasing outstanding orders

• Accurately input data and product requirements

• Develop relationships

• Manage courier queries relating to deliveries and collections

• Liaise with the warehouse team to ensure product fulfillment

• Attend on-going training

• Assist with Product Recalls

The ideal candidate will have excellent customer service skills and an ability to empathise with vulnerable people. You should have an excellent ability to multi-task and strong attention to detail. Confident IT skills and strong data entry skills.

You should be self-motivated and happy to answer volume calls.

If you have any questions please call Hattie on or email today!

Reference: 37997664

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